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Kasi Line Athletics Returns and Refund Policy

At Kasi Line Athletics, customer satisfaction is our priority. We are committed to providing high-quality products and excellent service. If you are not entirely satisfied with your purchase, we are here to help.

This policy is in accordance with the Consumer Protection Act, 68 of 2008 of South Africa, ensuring your rights as a consumer are fully protected.

1. Returns

You may return a product within 30 days of purchase under the following conditions:

  • The item is in its original condition, unworn, and unused.

  • All tags, labels, and packaging are intact.

  • The original proof of purchase is provided (receipt or order confirmation).

Please note, returns are not accepted on the following items unless defective:

  • Sale items or items purchased with a discount code.

  • Underwear or swimwear for hygiene reasons.

2. Process for Returns

To initiate a return:

  • Contact our customer service team at [insert contact email] to request a return authorization.

  • Package the item securely in the original packaging or a suitable alternative.

  • Ship the item to the following address:
    [Insert Return Address]

Please note, return shipping costs are the responsibility of the customer, except in cases where the item received was incorrect or defective.

3. Defective or Incorrect Items

If you receive an item that is defective, damaged, or not as described:

  • You must notify us within 10 days of receiving the product.

  • We will cover the return shipping costs and either:

    • Replace the item at no additional cost, or

    • Refund you in full, including shipping fees, depending on your preference.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days.

  • Refunds will be credited to the original method of payment (e.g., credit card, PayPal).

  • You will be refunded for the cost of the item only. Shipping fees are non-refundable unless the item was defective or incorrectly delivered.

5. Exchange Policy

If you wish to exchange your item for a different size or color:

  • Follow the standard return process as outlined above.

  • Once we receive the returned item, we will process the exchange and ship the replacement item at no additional cost (South Africa only).

  • Exchanges are subject to stock availability.

6. Cancellations

You may cancel your order if it has not yet been shipped. Please contact us immediately at [insert contact email] if you wish to cancel. If the order has already been shipped, please follow the return process.

7. General Conditions

  • Refunds or exchanges may be refused if the item shows signs of use, damage, or does not meet our return criteria.

  • This policy applies to online and in-store purchases.

8. Contact Us

If you have any questions about our returns and refund policy, please contact us at:

  • Email: [insert email]

  • Phone: [insert phone number]

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